Returns Policy

1. Appreciation Period

You have a 7-day appreciation period starting from when you receive your order.

2. Return Shipping Costs

• Not due to a defect: the buyer covers return shipping.
• Product is damaged or defective: Mi Manca Pulizia covers the shipping cost. Once we receive the returned item, we'll promptly send a correct, defect-free replacement or process your refund.

3. Defective Item Process

If your item was damaged or defective during shipping, please follow these timelines:

• Initiate a return or notify customer service within 3 days of receiving the item, including photos of the defect helps speed up processing.
• Mail the item back within 7 days.

Requests submitted after these deadlines cannot be accepted.

4. Definition of a Defect

Anything that affects the product's value or usability, including but not limited to:

• Non-user-caused breakage, scratches, malfunction, or failure to work properly
• Damaged packaging
• Clearly visible large stains (over 5cm)
• Missing accessories, discoloration, abrasion
• Wrong product or color sent

5. What Is Not a Defect

Anything that does not affect the product's value or usability, including but not limited to:

• Loose threads, or very small/barely noticeable stains (within 1.5cm)
• Color differences due to screens or devices
• New-product smell
• Size variance within ±3cm, or minor glue overflow
• Missing free gifts, price, or sizing that doesn't fit
• Minor fixable issues, or anything that simply doesn't match what you pictured
• Items already sold with a disclosed flaw

6. International Orders

7. Other Notes

• Please contact customer service on the website where you originally placed your order, and mail items back to that same site.
• If you have a history of unclaimed convenience-store pickups or an unusually high return rate, Mi Manca Pulizia reserves the right to decline future orders.