FAQ

No. The formula is designed with bristle care in mind, reducing dryness while cleaning and helping bristles keep their original softness and bounce. Brush along the direction of the bristles rather than scrubbing against the grain.

For brushes you switch colors on, like eyeshadow or blush brushes, clean before each color change. Foundation and concealer brushes pick up more oil, so clean them after every use. For a deep clean of your full brush set, once every two weeks is recommended.

Dry-cleaning suits quick everyday cleaning and color changes. No water needed, and it dries fast. Water washing suits periodic deep cleaning, but needs several hours to air-dry. You can combine both: dry-clean daily, and water wash once or twice a month for a deep clean. After dry-cleaning, wait about five minutes to confirm bristles are fully dry with no oily feel before using them.

The formula evaporates quickly. After wiping away residue with tissue, wait about five minutes to confirm bristles are fully dry with no oily feel before using them. You don't need to wait for it to air-dry like water washing, though actual drying time can vary slightly depending on how much solution was picked up and the brush's condition.

It works with standard natural-hair and synthetic-fiber brushes. For brushes with special coatings, painted handles, or vintage brushes, test on a small, inconspicuous area first.

It depends on how often you use it. If you clean two to three brushes daily, one bottle lasts about a month. If you only use it when switching colors, it will last longer.

For NTD checkout, you can use credit card, ATM transfer, convenience store code, LINE Pay, international credit card, or UnionPay. International credit cards support VISA, Mastercard, and JCB, submitted in NTD, with the applicable currency selectable on the NewebPay payment page. UnionPay orders are submitted in NTD, and any RMB payment option follows what's shown on the NewebPay/UnionPay page. If you have any payment issues, please contact customer service for help.

All product prices are based on New Taiwan Dollars (NTD). When you switch to another currency, the amount shown is a reference converted using that day's exchange rate. The actual amount charged is based on the exchange rate used by your card issuer or payment provider at the time of payment, and may differ slightly from what's displayed.

Some shipping methods offer free shipping. In Taiwan, convenience store pickup and SF Express are free on orders over NT$2,000, and Chunghwa Post domestic delivery is always free. For most overseas regions, standard international parcels are free on orders over NT$1,999 (NT$2,500 for China, NT$3,000 for Australia). At checkout, selecting a shipping method will show whether you've reached the threshold.

Yes, we currently ship to 16 overseas countries and regions: Hong Kong, Macau, mainland China, Japan, South Korea, Singapore, Malaysia, Thailand, the Philippines, Australia, the United States, Canada, the United Kingdom, France, Spain, and Italy. Shipping cost depends on the destination country and shipping method chosen, shown after you select a country at checkout. Please fill in shipping information in English. Orders with incomplete required fields cannot be processed.

We can help make changes before your order ships. Please contact us as soon as possible via our LINE official account @300fvavj or email, and include your order number. Once an order has shipped, it can no longer be changed.

Orders are packed and dispatched within 3 to 7 business days, excluding holidays. Delivery time for overseas orders is calculated separately based on the shipping method.

It depends on the destination and shipping method. Standard international parcels take about 7 to 20 business days, and 10 to 25 business days for some regions in Europe and the Americas. EMS international express takes about 5 to 15 business days. SF Express is available for Hong Kong, Macau, mainland China, and Singapore, taking about 5 to 10 business days. Actual delivery time depends on your country or region and doesn't include local customs processing time.

Please check your country or region's customs regulations before ordering. Any local customs fees or taxes are the responsibility of the recipient, we do not cover these costs.

Once your order ships, you can view shipping information under order lookup in your member center. If you chose convenience store pickup, you'll receive a pickup notification text once the parcel arrives at the store. EMS does not call to notify you on arrival, so please track your parcel's status and make sure you're available to receive it.

Please bring and present an ID matching the recipient's name on the parcel (such as a national ID, health insurance card, or driver's license) to collect it. Please pick up within seven days of the parcel arriving at the store. If you can't go in person, a family member or friend can pick it up on your behalf.

If a parcel isn't picked up within the store's holding period, it will be returned to us. We'll contact you by phone or text once we receive it back, and re-shipping will be at your own cost. Please note that repeated failure to collect parcels (convenience store or home delivery) may result in us declining to fulfill future orders.

You have a 7-day appreciation period after receiving your order, which is not a trial period. Items for return or exchange must be in brand-new condition with complete packaging, including the product, accessories, inner and outer packaging, and any free gifts. Once a product, sample, or gift has been opened or used, it is not eligible for return or exchange.

For returns not due to a defect, the buyer covers return shipping. If the product is damaged or defective, Mi Manca Pulizia covers the shipping cost. Once we receive the returned item, we'll promptly send a replacement or process your refund.

Please initiate a return or notify customer service within 3 days of receiving the item, and mail it back within 7 days. Including photos of the defect is recommended, it helps us process your case faster.

A defect is anything that affects the product's value or usability, including but not limited to non-user-caused breakage, scratches, malfunction, failure to work properly, damaged packaging, clearly visible large stains (over 5cm), missing accessories, discoloration, abrasion, or receiving the wrong product or color.

Anything that doesn't affect the product's value or usability isn't considered a defect, including but not limited to loose threads, very small or barely noticeable stains (within 1.5cm), color differences due to screens or devices, new-product smell, size variance within ±3cm, minor glue overflow, missing free gifts, price, sizing that doesn't fit, minor fixable issues, or items already sold with a disclosed flaw.

Due to the complexity of international shipping, we're unable to offer returns or exchanges on overseas orders. Please confirm product details before placing your order.

Please contact customer service on the website where you originally placed your order, and mail the item back to that same site. If you have a history of unclaimed convenience-store pickups or an unusually high return rate, Mi Manca Pulizia reserves the right to decline future orders.