Common Questions
Here are responses to common questions you might have. Please refer to them or contact our customer service via LINE official account: @300fvavj for assistance. Our dedicated staff will be ready to assist and address any concerns regarding your orders. Thank you for your cooperation.
When will the products be shipped?
Products will be shipped within 3-7 working days.
What are the payment methods available?
Currently, we offer three payment methods on our official website: 'ATM,' 'Credit Card,' and 'Line Pay.' For any issues with credit card or Line Pay payments, please contact customer service for assistance. Thank you.
Can products be shipped overseas?
Yes!
The current payment method for overseas shipping is PayPal. If you encounter any issues with the shipping method, please feel free to contact us. LINE official account: @300fvavj Email: [email protected]
How do I know when the product has been delivered?
- After the product is shipped, you can check relevant shipping information in the member center's order inquiry.
- If you choose to pick up at a convenience store, you'll receive a notification SMS when the package arrives at the store. Please make sure to bring relevant identification for pickup.
How can I pick up the package at a convenience store?
Please make sure to bring and present an identification document matching the recipient's name on the package (such as ID card, health insurance card, driver's license) to pick up the package! You must collect the package within seven days of its arrival at the store. If you are unable to do so, it's recommended to have a family member or friend pick it up on your behalf.
What if I forget to pick up the package?
If you don’t collect the goods within the specified time at the convenience store, the items will be returned. Once we receive the returned items, we'll contact you via phone call or SMS. For re-delivery, you'll be responsible for the shipping fees.
*Please note that if there are multiple instances of unclaimed goods (convenience store/home delivery), we reserve the right to suspend shipping services.